FREQUENTLY ASKED QUESTIONS

 

 

ABOUT THE CARD


What is YUP Card?

YUP Card is a privilege card – a membership program designed exclusively for college students in Kolkata and Delhi NCR.


What privileges do you get with YUP Card?

YUP Card Membership entitles you to make flat-out unlimited savings at our partner brands throughout the membership period.


How does it work?

It’s simple; visit the participating outlet, show card before billing and claim the offer.


Is the card rechargeable?

No. One time fee of Rs. 499/- is applicable.


Is this a point redemption programme ?

No point system. You get immediate claim to the incentive; your offer is claimed right then and there.


How long is the YUP Card valid for?

The card is valid for a year.


What happens when the card gets stolen?

Get a new card for Rs. 250. Write an e-mail to hello@yupcard.com.


Membership Criteria


What is the eligibility criteria?

You must be enrolled in any post higher-secondary course, undergraduate (UG), postgraduate (PG), diploma or any specialisation courses such as CA, CFA, among others.

 

What is the membership period?

One year from the date of issue.


How much does it cost?

One year membership is priced at Rs. 499/- only.


Does the card automatically get renewed?

No. You will have to apply for renewal after one year.


FEATURES


Is there minimum billing?

No minimum billing. None!


How many people can claim the offer?

For most brands, as many people as possible. However, in some brands, offer might restrict the number of people.


Is it valid everyday?

Yes. Except on certain holidays and festivals.


Is YUP Card valid on weekends?

Yes. YUP Card is valid on weekends.


Is a printout of the deal required?

No. We like to save paper.



REGISTRATION PROCESS


What is the Procedure to get a YUP Card?

Here’s a four-step guide:

  1. Sign up online

  2. Upload your valid ID Card & your awesome picture

  3. On approval, make payment

  4. YUP Card is delivered at your doorstep

 

How do we make payments for YUP Card?

You can pay cash through our representatives or PayTM.


Where can I collect my card?

Your YUP Card will be delivered to the address filled by you at the time during registration.


Is it compulsory to send in a funny picture?

Yes. Please do so or we don’t print your card.


Will a selfie do?  

Yes. We’d like to see your whole face. No blurry images, please.  


When will I get my card?

You will receive your card upon payment within five working days.


I’m unable to upload College ID...

Write to us at hello@yupcard.com, or our representative will ask you to send it through Whatsapp. We’ll take care of it from there.


I am in college, but I don’t have an ID...

You have to submit any other proof of admission like your examination ticket, your fee receipt or any other valid document.


OFFER RELATED QUERIES


How do I find out about the available offers?

You can check http://yupcard.com/offers/all for all offers


How many times can I claim an offer?

You can claim offers as many times as long as you have a membership.


Do I have to make an appointment prior to my visit to a venue?

Prior appointments are not required in most cases.


Do I have to take a print out to claim deals?

No. Just present the card at the outlet before billing.


The outlet is denying me the offer. What do I do?

You can call any ambassador before paying the bill and we will take care of it.


What is the minimum billing amount to claim offer?

There is no minimum billing.


Is the offer valid at all times?

Yes. You can claim offers at all times; however, you cannot club these offers with other ongoing deals.


Will the offers change?

Offers may be added, changed, or modified. Visit http://yupcard.com/offers/all for all available offers.


How can I know what offers are there?

Visit http://www.yupcard.com/offers/all for all available offers.  


What to do when an offer gets denied?

Offer may get denied for multiple reasons. Call us on 033-40007300 or e-mail us at hello@yupcard.com

Tips: It would help, if you call for the manager and ask them about it. Chances are those who are directly attending you might be new or not fully trained.


Will the offers go away?

The offers may change without prior information. You will be able to use all new offers added during the tenure of your membership.


When do I present the card?

Before billing. Ideally, you should also inform them while you’re placing your order.


What happens when I am not carrying my card?

Carrying your card is mandatory.


Can I avail offer with non-college students?

Yes! Only one cardholder must be present at the time of billing. You can use YUP Card while visiting the outlet with your family/friends.